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Awesome Customer Service


Here at Amberley Labels 50% of our Customer Services Team have over 20 years’ service and experience from within the cosmetic and food label industry.

We regularly see customer feedback comments on the outstanding service the team offers, for example a clients comment below:

U guys and ladies are awesome!

I can’t believe my eyes to see what you have done…

By far in my 30 years of working in packaging Amberley is the most powerful and creative label supplier I have ever worked with, and one who keeps their promise….

Just amazing what you sent me

You all made my day, week and month, a million thanks to all of you

Amberley constantly strive to deliver the best customer service, we have allocated team members and assigned deputies to every customer we look after. Whilst emails play a big part of the modern business world, we still ensure that our telephone service offers all customers a voice to talk to.

The perpetual training programme gives the Amberley Customer Service Team the ability to consolidate knowledge in all aspects of production, from printing and evaluating artwork files, estimating digital and conventional customer enquiries to narrowing down choices on materials and technical processes.

By maintaining the latest EDI software the Customer Service Team have the opportunity to dedicate more valuable time to their customer’s needs. As this example of feedback shows from another client:

I just wanted to let you know that I am very keen to work with you/Amberley on this project, you are such a pleasure to work with, your attention to detail, speed of response.. all sorts – are very impressive, and right up my organised street!!!

Our knowledgeable team members cover a wide area of print and conversion, ensuring faster and informed answers are given to customers and prospects alike. Enabling Amberley to deliver, label solutions that add value and boost brand impact.

We are very proud to house this Customer Service Team, where I am lucky enough to hear the complimentary comments from our customers, regarding the service they receive. We have a team who I can leave alone to manage a single label proof, right up to a launch for a leading brand knowing that the service level offered remains of a consistently high level.

David Richards

Technical and Commercial Manager

For more details of the Print week awards go to http://www.printweekawards.com/shortlist-2014

 

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